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Tuesday, March 11, 2008

GCI, on my very last nerve

Attention GCI,

Today, my internet and cable TV service have been down and/or seriously degraded for the last eight hours.

Yesterday, my internet and cable TV service was down for six hours.

Last month my service was out for over 40 hours.

YOU ARE BEGINNING TO SERIOUSLY PISS ME OFF.

At the moment I have what my system measures as a 75 baud connection. Let me spelling that out for you: Seventy Fucking Five bits per minute. Now, I have been on hold for over an hour listening to your adds for new true high speed internet access - only to have some dipshit finally answer, not to help, but to tell me that you're experiencing long wait times for customer service. No kidding, you think? Here's a clue, since you so obviously need one - if the entire MatSu valley is calling you - YOU HAVE A FUCKING PROBLEM.

Dumbass told me he'd call me back with two hours. It now 6:00PM if I don't hear from you within the next two hours, I will go into your office in person tomorrow and cancel my so called service. I will demand and get a full refund, from the beginning of the year - I'm paying for service and I'm not getting it. So, if you want to keep me as a customer you'd better start pulling your head of your ass right fucking now - otherwise I'm switching to one of your competitors as of tomorrow.

4 comments:

  1. You should order a pizza while you're waiting.

    ::runs::

    ReplyDelete
  2. Ha! Thanks, Nathan. And it only took five minutes for your comment to load. Bastards. And they still haven't called back.

    ReplyDelete
  3. 75 baud connection.

    Oh. My.

    I remember when I though 4800 baud was AWESOME. But then everything was text or ansi.

    Seems like dialup would be faster at this point. You should be able to get 72000 baud, depending upon the quality of your phone lines.

    ReplyDelete
  4. Go get 'em, Warrant. We'll be waiting for a full report on your visit to the GCI office, including descriptions of the employees you deal with. I'll bring the popcorn.

    ReplyDelete

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